100% Free Customer Support Software

Charles Campbell
3 min readFeb 21, 2024

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What is Customer Support Software?

Customer support desk software, also known as help desk software, is a specialized tool or platform designed to streamline and optimize the process of managing customer inquiries, requests, and support tickets. It serves as a centralized hub where businesses can efficiently handle customer interactions, resolve issues, and provide assistance across various communication channels, including email, phone, chat, social media, and more. Customer support desk software typically offers a range of features and functionalities aimed at enhancing the overall customer experience and improving operational efficiency. Furthermore, creating automated support ticket & a dedicated ticket number upon receiving an email for the pursuance. Gantt module will allow you keep an eye on every single activity of your support department representative with date & time.

Why Pixie Support Desk Software is the only best solution in the current competitive market?

->Unlimited Emails via Pixie’s Dedicated SMTP Server (TLS & SSL Encryption).

->Unlimited Departments (Create Automated Ticket upon Receiving an Emails at department’s desired email address).

->AI-Automation, Email Alerts & Push Notifications.

-> E2EE Secured Cloud Portal For Your Clients.

-> End-to-End Encrypted — Fully GDPR Compliant.

->Customers can create tickets through multiple secured mediums, Email, Online Form & Account Area.

->28+ Pre-Integrated Modules & other features.

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Built-in Modules with HelpDesk™ CRM

55+ Third Party Apps Integration.

Secured E2EE (End-to-End Encrypted) Client & Admin Portal.

Powerful Invoicing Module (Fixed & Recurring) with Cron Jobs

Leads Management with AI-Based Module

Tasks Management

Fully AI-Based Automation

Time Tracking AI Module

Assets Management

Financial Management

Sales & Marketing Automation

Data & Records Management

Customized AI-Based Reporting Management

Digital Marketing with ROI

Estimates & Proposal Management

Staff & HR Management

Survey & Loyalty Management

Affiliate Management

Add-on Features of Pixie CRM

-Manage and invoice projects with the powerful Project Management
-Build professional, great-looking estimates and invoices.
-Powerful support system with the ability to auto-import tickets.
-Track time spent on tasks and bill your customers.
-Ability to assign multiple staff members on task and track timer per assigned staff.
-Add task followers even if the staff is not a project member.
The staff member will be able to track the task progress without accessing the project.
-Keep track of leads in one place and easily follow their progress.
-Ability to auto-import leads from email, add notes, and create proposals.
-Organize your leads in stages and change stages easily with drag and drop.
-Create good-looking proposals for leads or customers and increase sales.
-Records your company/project expenses and can bill your customers and auto convert to invoice.

-Know more about your customers with powerful Pixie CRM.
-Increase customer retention via built-in Surveys.
-Use the Goals Tracking feature to keep sales goals in mind.
-Create announcements for your staff members and customers.
-Use the Contracts feature to lock in current and future sales.
-Custom fields can store extra information for customers, leads, and more.
-Receive payments from PayPal and Stripe in different currencies.
-Tons of configurable options.
-Style the CRM to your company branding with the powerful theme styling feature.
-Separated media folder for non-admin staff members to work inside the CRM and organize their uploads and files.
-Great looking calendar for each staff member based on staff permissions.
Follow-ups, reports, notes, files, and many more features.

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Ready to Integrate Modules For Warehousing & Inventory Management

1- Accounting & Bookkeeping Module

- Chart Of Accounts.
- Journal Entry.
- Transactions Ledger.
- Account Reconciliation.
- Transfer Accounts.
- Banking Reconciliation.
- Budget Management.
- T-Accounts Register.
- Plaid API.
- Profit & Loss Statement.
- Balance Sheet.
- General Ledger.
- Trial Balance.
- Statement Of Cash Flows.
- Cheque Details.
- Account Receivables Aging.
- Account Payable Aging.
- Sales Tax Reports.

2- Inventory Management Module

- Receive Goods & Dispatching.
- Inbound Receipts & Documentation.
- Stock Tracking & Allocation.
- Multiple Warehouses.
- Picking & Packing Materials.
- Work In Progress (WIP).
- Shipping & Returns.
- Safety Control & Standards.
- Reporting & Analytics.

3- Purchase Management Module

- Products & Services Management.
- Suppliers / Service Providers Management.
- Purchase Requisition Management.
- Supplier Quotation Management.
- Quote Comparision Module.
- Purchases & Orders Management.
- Suppliers Contracts Management.
- Invoicing & Financials Of Suppliers.
- Payment Terms & Criteria Management.
- Approval Process Management.
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